Privacy Policy

Last Updated: August 27, 2025

This Privacy Policy describes how Fathom Care, Inc. ("Fathom," "we," or "us") handles information we collect when you access or use our website at fathom.care, mobile applications, and related services (collectively, the "Services"), or when you otherwise interact with us through customer support channels.

We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the "Last Updated" date above.

Collection of Information

Information You Provide to Us

We collect information directly from you when you create an account, use the Services, or otherwise communicate with us:

Account Information: When you create an account, we collect your name, email address, gender, age or birthday, and optionally a profile picture.
User Content: We collect content you provide through the Services, including chats, photos, files, voice transcriptions, food and drink logs, and sleep information.
Health Data: We collect health-related information you provide, including symptoms, medications, procedures, and medical device usage. See our Health Data Privacy Notice for additional details.
Payment Information: We use third-party payment processors to handle financial transactions. We do not store your full payment details.
Communication Information: We collect information included in your communications with us, such as support requests.

Information We Collect Automatically

We automatically collect certain information when you use the Services:

Transaction Information: We maintain records of your transactions, including dates and amounts paid.
Device and Usage Information: We collect information about how you access our Services, including your hardware model, operating system version, IP address, unique device identifiers, browser type, pages viewed, links clicked, access times, and referral sources.
Cookies and Similar Technologies: We use cookies, pixels, SDKs, and similar technologies to collect information about your interactions with the Services.

Information from Third Parties

Connected Apps: When you connect third-party services like Apple HealthKit or Google Health, we receive health and activity information as permitted by those services.
Analytics and Advertising Partners: We may receive information about your interactions from analytics providers and advertising networks.
Authentication Providers: When you authenticate with third-party platforms, we receive basic profile information.

Derived Information

We may derive information or draw inferences based on information we collect. For example, we may infer your approximate location from your IP address.

Use of Information

We use the information we collect to:

Provide Services: Deliver the Services, including AI wellness features, process transactions, and authenticate your account.
Communication: Respond to your questions and requests, send transactional messages, and provide customer support.
Marketing: Send promotional communications and deliver targeted advertising (you can opt out of marketing communications).
Improvement: Monitor, analyze, and improve the Services and develop new features.
Security: Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.
Legal Compliance: Comply with applicable laws, regulations, and legal processes.

Targeted Advertising and Analytics

We may engage third parties to provide analytics services and serve advertisements. These entities may use cookies, device identifiers, and similar technologies to collect information about your use of the Services and other websites. This information may be used to analyze usage, deliver targeted advertising, and understand the effectiveness of advertising campaigns.

You can learn more about interest-based advertising and opt out through the Digital Advertising Alliance at www.aboutads.info/choices.

Disclosure of Information

We may disclose information in the following circumstances:

Service Providers: We share information with vendors that help us provide the Services, including hosting, payment processing, analytics, and fraud prevention.
Advertising Partners: We may share information with advertising partners for marketing purposes.
Professional Advisors: We may share information with lawyers, accountants, and other professional advisors as necessary.
Research Partners: We may share aggregated or de-identified information with research partners with your consent.
Legal Requirements: We may disclose information if required by law, regulation, legal process, or government request, or if we believe disclosure is necessary to protect the rights, property, or safety of Fathom, our users, or others.
Corporate Transactions: We may disclose information in connection with a merger, acquisition, financing, reorganization, or sale of company assets.
Affiliates: We may share information with current and future corporate affiliates, subsidiaries, and parent companies.
Other Users: Information you share through community features may be visible to other users.
With Your Consent: We may disclose information when you direct us to do so.

Data Transfer

Fathom is based in the United States. Your information may be transferred to, stored in, and processed in the United States or other countries where we or our service providers operate. These countries may have different data protection laws than your country of residence.

Data Security

We implement technical and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

Access: Request access to your personal information
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Opt-Out: Opt out of marketing communications or certain data processing

To exercise these rights, contact us at privacy@fathom.care.

Children's Privacy

The Services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@fathom.care
Mail: Fathom Care, Inc., 1522 Western Ave STE 24151, Seattle WA 98101