Support
Questions? Issues? We read every message.
Get in touch
Email support@fathom.care. We typically respond within a day or two.
Before you reach out
A few quick things that often help:
- Update the app — Make sure you're on the latest version from the App Store
- Check your connection — Sync issues are usually network-related
- Include details — Your device type and iOS version help us troubleshoot faster
Common questions
How do I cancel my subscription?
Subscriptions are managed through Apple. On your iPhone: Settings → Apple ID → Subscriptions.
Is my data secure?
Yes. Everything is encrypted in transit and at rest. We never sell your data. See our Privacy Policy for the full details.
Does Fathom replace my doctor?
No. Fathom is a wellness companion—it helps you track patterns, journal, and stay on top of daily management. It's not a substitute for medical advice. Always work with your healthcare team for diagnosis and treatment decisions.
Share your feedback
Bug reports, feature ideas, or just thoughts on how we could do better—we want to hear it.